Shipping
Delivery areas:
Delivery is to the following countries: Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland , Slovakia, Slovenia, Spain, Czech Republic, Hungary.
Shipping costs:
Shipping to the mentioned delivery areas is free of charge!
Please note that deliveries to countries outside the EU may incur customs and import fees for which the buyer is responsible.
Canary Islands:
The Canary Islands are not part of the VAT area of the EU. There is therefore no VAT on orders from the Canary Islands. However, there are local duty and tax rates that are the buyer’s responsibility. Before completing an order, please find out about any applicable duties and fees.
Delivery times:
The goods will be dispatched after confirmed receipt of payment.
Delivery times are 2-3 working days, 2-3 weeks or 4-6 weeks depending on the product and stock. Please refer to the information on the respective product page for the delivery time.
Deliveries outside the EU may be delayed by customs.
Shipping methods:
- By DHL: one or more small objects will be sent to you in one package by DHL.
- You can get larger objects by shipping agency. They will contact you to arrange an appointment.
We attach great importance to the packaging and transport security of our glass art works. Nevertheless, please check the delivery upon receipt for any transport damage and let us know immediately!
Return shipment
We want to make the return process as easy as possible for you. For returns from Germany, we cover the shipping costs. For returns from other countries, we kindly ask you to cover the shipping fees. Please note that the original packaging in which the product was delivered must be used for the return. This ensures that your return arrives safely with us. If you have any further questions, feel free to contact us!
Phone.: +49 211 – 32 25 20
